My Profile Page

How do I edit my goal?

  1. Login to the My Profile Page at www.myprofilepage.com.au/login  
  2. On the Dashboard click the Edit Info button. 
  3. At step 2, re-select your prize(s) and click submit. 
  4. Agree to the prize order agreement and this will change your fundraising goal. 

How do I order my prize?

You can order your incentive prize/s after the Fundraiser End Date and before the Prize Order Due date. You have two options to do so: 

  1. Login to the My Profile Page at www.myprofilepage.com.au/login and click the Order My Prize button. select all of the prize/s you wish order and click the Submit button, OR  
  2. Return the back page of the sponsorship form to the school,

How do I add cash donations?

  1. Login to the My Profile Page at www.myprofilepage.com.au/login
  2. On the Dashboard or your Profile Page click the Add Cash button. 
  3. Enter the amount together with the sponsor’s name and click the Add Money button. 
  4. Confirm the amount added.
  5. The cash amount will appear on both your Profile Page and Dashboard summary. 

How to remove cash donations?

  1. Login to the My Profile Page at www.myprofilepage.com.au/login
  2. On your Dashboard click the View Page button: this will direct you to your Profile Page. 
  3. Under the Recent Donation section it will display the donations received both online and in cash together with the sponsor’s name.  
  4. Find the cash donation you wish to remove and under the amount there is remove cash donation link. 
  5. Click this link and the cash donation amount will be removed from your Profile Page. 

When will I receive my prizes?

Prizes are delivered to the school and not your residential address after the completion of the fundraiser. Dates vary dependant on how quickly the school finalises the fundraiser, but a normal timeframe is 2-3 weeks after the Prize Order Due Date.   

When can I order my prizes?

At 11.59PM AEST on the Fundraising End Date prize ordering will be activated. You have until the Prize Order End Date to order your prizes. You can order your prize online or by returning the back page of the sponsorship form.  

Password reset not working?

If you are unable to login to the My Profile Page due to an incorrect password you can reset your password at https://myprofilepage.com.au/forgot.

Please enter the email address attached to your account and click the Submit button. An automated email will be sent with instructions on how to reset your password. If you do not receive this email please check your Spam or Junk folder as your email provider may consider it as spam.

Where do I return cash donations to?

Please complete and return the back page of the sponsorship form together with any cash donations to the school in a clearly marked envelope.

Online donations not activated?

If your Profile Page is stating "school not registered for online fundraising", this means that the school has not registered for online fundraising. We do require the school to register for online in order for the students to be able to receive online donations from family and friends. 

How do I create an avatar?

  1. Login to the My Profile Page at www.myprofilepage.com.au/login
  2. On your Dashboard click the View Page button: this will direct you to your Profile Page.
  3. Click the Create An Avatar button under your current Profile Page image.
  4. You can choose from a generated avatar or create your own.
  5. You can adjust facial features and colours by clicking on the right hand side. For example; Eyes, Nose and Face.
  6. Once you have completed creating your avatar click Create.

I submitted my prize order to school, what happens next?

If you have returned your sponsorship form booklet with your prize selection on the back, the school coordinator will add your prizes onto the My Profile Page for you. However you are also able to add your prizes onto the website once the prize ordering opens. Please note prize ordering will occur for 7 days after the donations close online.

How can i view my donations/messages?

  1. Login to the My Profile Page at www.myprofilepage.com.au/login
  2. On your Dashboard click the View Page button: this will direct you to your Profile Page.
  3. Under the Donation Feed section it will display the donations received both online and in cash together with the sponsor's name and message.

How do I add another profile page?

  1. Login to the My Profile Page at www.myprofilepage.com.au/login
  2. On your dashboard there will be an Add New Page tab up the top right hand corner.
  3. You will need to follow through the steps to create the page for your child.
  4. All of your children's dashboard overviews will show on your dashboard.

I received an email stating to order prizes, but the button is locked?

If you have received an email to order your prizes online but you are unable to there could be 2 reasons why. If you have submitted your prize request through the sponsorship form and returned that to the office the school coordinator may have already entered that for you. You are able to check this, on your dashboard it should say "Prizes Ordered" where the Order My Button usually is. If there is a padlock over the Order My Prize button with a countdown the school may have re-opened the online donations which will lock the prize ordering again until donations close off.

My login from the previous year is not working?

At the end of each calendar year, we do remove all page creations and parent accounts in order to start fresh for the new year. If you have previously created a parent account on the My Profile Page website you will need to re-create a parent account.

Certain buttons/tabs are not working?

This could be due to the internet browser that is being used. We do suggest to try and use google chrome or mozilla firefox compared to internet explorer or safari. Certain models of these browsers that are out of date can block certain things on the website.

How can i see how much I have raised?

  1. Login to the My Profile Page at www.myprofilepage.com.au/login
  2. On the dashboard there will be a button that will show the amount raised.

How do I view the leaderboard?

  1. Login to the My Profile Page at www.myprofilepage.com.au/login
  2. On your dashboard there will be a Leaderboard button.
  3. A pop up will occur, you will then be able to view the whole school leaderboard along with per class (please note if the school has not provided us with classroom names, the class leaderboard will show the same as the whole school leaderboard).

Once I reach my target are prizes automatically ordered?

No they don’t! You will need to order your incentive prizes between the Fundraiser End Date and before the Prize Order Due date. 

How do i change the fundraising dates?

The coordinator running the event for the school/group will need to contact Australian Fundraising on 1300 133 022 in order to change these dates. Coordinators please note these dates cannot be changed from your coordinator portal.

Someone has donated to my page, why isn't it showing up?

If a donor has made a donation and it is not showing up on your Profile Page after 1 hour, please contact us via the " Need Help?" button or via phone on 1300 133 022.

How do i delete a duplicate page?

If you have accidently created 2 pages, please contact us via the "Need Help?" button or via phone on 1300 133 022.




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